Our customer-friendly exchange policy is part of our professional customer service.

  1. Jewels bought can be exchanged for any other jewel of the same value, in the same showroom from which the purchase was made, within 7 days of purchase. (Condition of the jewel brought for exchange should remain unchanged).
  2. If the jewel you take has more weight than the jewel brought for exchange, the difference amount for the incremental grams of gold and the corresponding V.A. charges has to be borne by you.
  3. Jewels cannot be exchanged for gold coins
  4. Refund amounts in excess of Rs.10000/- will be transferred only through Cheque/RTGS/NEFT within 3 to 4 working days. Such amounts will be transferred only to the name mentioned in the receipt.
  5. Stone-studded jewellery (Ordinary and semi-precious stones) can be exchanged only with purchase receipt. Tax, discounts in stone charges, if any, will be deducted during exchange.
  6. Diamond & Platinum jewels must have Authenticity Certificate during exchange.
  7. If diamond and platinum jewels do not have authenticity certificate, 2.5% will be deducted on the stone cost. Also, extra time will be required to value the stones and valuation done by Lalithaa Jewellery will be final and binding.
  8. 1% will be deducted while refunding cash against gold coins. In case of plain jewels, 3% will be deducted.
  9. In case of stone-studded jewellery, V.A. Charges, Tax and value of stone weight will be deducted during exchange. A further 3% will be deducted on jewel weight.
  10. Valuation of Gold and diamond jewels will be based on the rates of Gold and diamond prevailing on the day of exchange.
  11. This exchange policy has been drafted based on prevailing market conditions. It is subject to change.